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Memory Foam Mattress10 Year Limited Warranty
The quality of every Zen Bedrooms mattress allows us to offer a 10 year guarantee. Your mattress will be replaced in the unlikely event of any manufacturing fault occuring during this time. The warranty covers any physical flaw in the mattress that causes the foam to split or crack despite normal usage and proper handling. The warranty does not cover conditions resulting from normal wear and tear. Use of the product will compress the foam over time. Since this is an anticipated characteristic of the foam, Zen Bedrooms makes no warranty with respect to the natural compression of the foam. This limited warranty does not cover normal increases in softness of the foam or a decrease in its recovery aspects, which are also anticipated characteristics of the foam but which do not affect its pressure-relieving qualities.
Furthermore, Zen Bedrooms shall not be obliged to act upon this warranty if the product is found to be damaged, burned, cut, torn, misused, stained, soiled, in an unsanitary condition or when product failure is due to causes other than defective material or workmanship. This warranty is valid only to the original purchaser of the product. This limited warranty gives you specific legal rights and you may also have other rights that vary from state to state.
If you think your product is eligible for guarantee, you need to return it to us at your cost. The product will then be inspected and if there is a manufacturing fault will be replaced or refunded by us, including the return delivery cost.
In the unlikely event that service resulting from a covered defect is required, please do the following:
1. Provide proof of purchase to validate the warranty.
2. Contact us directly through our helpdesk
3. Please furnish a complete explanation of the problem.
IMPORTANT NOTE ON BODY IMPRESSIONS:
Body impressions are normal when using memory foam. This is not a structural defect, but simply the settling of foam layers. Please observe the following to protect your investment so you can enjoy a great night’s sleep for years to come…
Rotate your mattress frequently. Your mattress will conform to your body contours for extra comfort and support.
Rotate once every 2 weeks for the first 3 months of use, once every 2 months thereafter if you notice an uneven surface.
Do not stand or jump on the bed. This will abuse your bedding and void your warranty.